Store & Refund Rules

1. Who sells to you

TokAlerts is run by Fancy Phone i Linköping AB, Sweden (reg. no. 559263-2029). Card payments for the Store and the Pro plan are processed by Lemon Squeezy, which acts as the merchant of record: Lemon Squeezy is the seller on your receipt, charges the correct VAT or sales tax for your country and handles the payment securely. We never see or store your card details.

Prepaid Pro activation codes bought directly from us are sold by Fancy Phone i Linköping AB.

2. Prices and taxes

Prices are shown in US dollars. VAT or sales tax is added at checkout where your country requires it, and the final total is always shown before you pay. The Pro plan is $15 per month; Store products are one-time purchases at the price shown on each product.

3. What you get and when

Store products are digital: media packs, alert clips, sound packs and similar files. They are delivered immediately after payment by email and under Settings → My Purchases, where you can download them again at any time.

Pro is unlocked on your account as soon as the payment is confirmed and renews every month until you cancel. You can cancel at any time under Settings → Manage subscription; Pro then stays active until the end of the month already paid, and no further charges are made.

4. Your 14-day right of withdrawal

If you are a consumer in the EU or the EEA, you normally have the right to withdraw from an online purchase within 14 days without giving a reason (the Swedish Distance and Off-Premises Contracts Act and EU Directive 2011/83/EU).

For digital content that is delivered immediately, the right of withdrawal ends when delivery starts, but only if you asked for immediate delivery and confirmed that you lose the right. At checkout we ask you to tick a box confirming exactly that. If you have not downloaded the product yet, you can still withdraw within 14 days.

For the Pro subscription you can withdraw within 14 days of your first payment; we refund the amount minus the part of the month you already used.

To withdraw, email support@tokalerts.com with your order number and the words "I withdraw from my purchase". We refund within 14 days, to the same payment method.

5. Faulty products and refunds

If a product does not download, does not play, or is not as described, tell us within a reasonable time. We will fix it, replace it, or refund you. This applies regardless of the right of withdrawal.

Beyond that, refunds are at our discretion. Charge-backs filed without contacting us first may lead to the purchased content being disabled on the account.

6. Your licence

A purchase gives you a personal, non-transferable licence to use the content in your own live streams and in videos you publish on your own channels. You may not resell, share, upload, give away or redistribute the files, or use them in another product, template, website or service. The full rules are on the Copyright & content use page.

7. Complaints

Contact support@tokalerts.com first; we answer within two working days. If we cannot agree, consumers in Sweden can turn to the National Board for Consumer Disputes (ARN, arn.se), and consumers anywhere in the EU can use the EU Online Dispute Resolution platform.